Lalmy Care Group B.V. Privacy Policy


When a customer wants to be taken care of, certain matters need to be documented in a legal document. That is why we are always very careful in our approach to the use of personal data of customers, as well as potential customers. We store this data securely and take care of it. We would like to explain what we do with the data and why we need it. If you have any questions or comments after reading our privacy policy, please feel free to contact us at Contact


The version of the privacy policy available on the website is the only version applicable as long as you visit the website, until a new version replaces the current one.


The following points are described in this policy:

  • Who is responsible for the processing of my personal data?
  • When does this privacy policy apply?
  • What are personal data?
  • Whose personal data do we process and how do we obtain this data?
  • What data do we process from you?
  • What do we use your data for?
  • How long are your data stored?
  • With whom are your data shared?
  • How do we handle data from our business partners?
  • Where do we store your data?
  • How is your data secured?
  • How do we use cookies or similar technologies?
  • How do we handle children's data?
  • What rights can you exercise regarding your data?

 

Who is responsible for the processing of my personal data?

Lalmy Care Group B.V., located at Stadionplein 227, 1076 CK Amsterdam, is responsible for processing the data as described in this privacy policy.

When does this privacy policy apply? This privacy policy applies to various actions. It applies to the personal data that Lalmy Care Group B.V. processes from anyone who has had or has had contact with Lalmy Care Group B.V., through the website, email, telephone, or through a visit to (potential) customers and business contacts.

 

What are personal data?

Personal data refers to all data that can be traced back to you personally. This includes your name, address, telephone number, or email address. But it also includes data such as your IP address or license plate.

Whose personal data do we process and how do we obtain this data? The personal data we process is from anyone who has had or has had direct or indirect contact with Lalmy Care Group B.V., such as (potential) customers and business contacts.

We obtain the data directly from you when you sign up for our newsletter, fill out a form for job vacancies, or contact someone from the Lalmy Care Group B.V. team.

 

What data do we process from you?

Lalmy Care Group B.V. processes your personal data when you have had or have had direct or indirect contact. When you use our care services, we process more data from you. This data is necessary to perform the agreement you have entered into with us to carry out our work.

Below is an overview of the personal data we process:

  • First and last names of family members
  • Address details
  • Phone numbers
  • Email addresses
  • Bank account number
  • Dates of birth
  • Name of the property

With the exception of:

  • Car papers/boat papers (when there is a need to take care of maintenance (MOT) or insurance)
  • Passport/ID (when there is a need for us to book flight tickets, pick up mail, reserve a rental car, etc.)

 

What are we using your data for?

Lalmy Care Group B.V. processes your personal data for the following purposes:

  • Handling payments and preparing the agreement
  • When you prefer to receive our newsletter
  • To be able to call or email you if necessary to perform our services
  • To deliver goods and services to you

 

How long are your data stored?

Lalmy Care Group B.V. does not keep your personal data longer than necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

  • CVs and cover letters: In the event of a rejection, all documents, including the emails containing this data, will be deleted after 4 weeks, unless agreements have been made to retain the email address and/or phone number for future contact.
  • Customer data: When a customer cancels Lalmy Care Group B.V.'s services, all data and documents will be deleted within 4 weeks, unless agreements have been made to retain the email address and/or phone number for future contact, or if there are legal requirements that we must comply with, such as tax legislation or archival regulations, etc.

 

With whom are your data shared?

In our process, we are careful about sharing data. Lalmy Care Group B.V. does not sell your data to third parties and will only provide it if necessary for our work of taking care of you. This includes sharing your address so that technicians/cleaners/gardeners, etc., know where to perform their tasks.

It may also be necessary for us to order goods for you or make an appointment at the garage for your car(s), in which case only the necessary data will be shared to carry out those tasks.

 

Where do we store your data?

Lalmy Care Group B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. By using additional access control such as 2FA, we ensure that your personal data is only accessible to employees who need to work with it. If we provide your data to someone else, such as your address to a technician, we require that person to handle your data with the same care as we do. If you still believe that your data is not properly secured or if there are indications of abuse, please contact us at the following email address: Home@LalmyCare.com

 

How do we handle children's data?

Our services are not focused on children. In addition, individuals under 18 can only enter into an agreement with the consent of their legal representative, such as a parent.

How do we use cookies or similar technologies?

Lalmy Care Group B.V. only uses technical, functional, and analytical cookies regarding the use of our website. These data do not infringe on your privacy as they are anonymized. The cookies we use are necessary for the technical operation of the website and for your convenience. They ensure that the website functions properly. We can also optimize our website using these cookies.

 

What rights can you exercise regarding your data?

  1. Right to information You have the right to a clear and transparent explanation of how Lalmy Care Group B.V. handles your personal data and what rights you can exercise in that relationship. That is why the privacy policy describes what data we collect from you and how we handle it.

  2. Right of access You have the right to request access to the data Lalmy Care Group B.V. holds about you at any time. Requests will be processed within a maximum of 30 working days.

  3. Right to rectification and supplementation If your personal data is incorrect, outdated, and/or incomplete, you have the right to have it corrected.

  4. Right to restriction of processing If you prefer to restrict the processing of your data, you have the right to request this.

  5. Right to erasure If you want us to delete all the data we have about you, you have the right to do so. We will delete identifiable data, except for data that we are allowed or required to retain based on the law.

  6. Right to data portability You have the right to receive the data you have provided to us in a readable format. You can then store it in your own database or with another party.

  7. Right to object

 

Questions?

If you still have any questions about how Lalmy Care Group B.V. handles your personal data, please feel free to contact us at Contact

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